Privacy Policy

1. Introduction

This Privacy Policy describes how Merchindoffara Pvt Ltd ("Offara", "we", "our", "us") collects, uses, and protects your information when you use our mobile application and website.

By using our platform, you agree to this Privacy Policy.

2. Information We Collect :-

>  Personal Information

We may collect :

Name

Mobile number

Email address

Delivery address

> Device & Usage Data

We may collect :

Device type, OS version

> App usage data

IP address

 Location Data (IMPORTANT – REQUIRED FOR APPROVAL)

We may collect precise or approximate location data when you use the app.

We use location data to:

Show nearby products and offers

Enable delivery services

Improve user experience

Location is collected only after your permission

You can disable it anytime in device settings

3. How We Use Your Data

We use your information to:

Process orders and deliveries

Provide customer support

Improve app performance

Send order updates and notifications

Prevent fraud and ensure security

4. Sharing of Information

We may share your data with:

Delivery partners

Payment gateway providers (Razorpay, UPI, etc.)

Service providers (hosting, analytics)

We do NOT sell your personal data.

5. Data Retention

We retain your data:

As long as your account is active

Or as required by law

You can request deletion anytime.

6. User Rights (APPLE REQUIREMENT )

You have the right to:

Access your data

Update your data

Delete your account

Withdraw permissions (like location)

 Contact us for any request.

7. Permissions We Use 

Location Permission

Used for delivery and nearby features.

> Internet Access

Required for app functionality.

> Notifications

Used to send order updates and offers.

8. Data Security

We use industry-standard security measures to protect your data.

However, no system is 100% secure.

9. Third-Party Services

We may use third-party services like:

Payment gateways

Analytics tools

Delivery services

These providers have their own privacy policies.

10. Children’s Privacy

Our app is not intended for children under 13.

11. Changes to Policy

We may update this Privacy Policy from time to time.

12. Contact Us

Company: Merchindoffara Pvt Ltd

Email: merchindoffara@gmail.com

Address: Kerala, India

13. Effective Date

Effective Date: 02-11-2024

Last Updated: 02-11-2024